Provision (at various stages) of simple and clear guidance and information to allow the different users to understand the reasons for the measures being undertaken and allow the users to control and operate the systems with confidence

Monitoring & feedback recommended: Yes

ADVANTAGES

People feel positive about their technology - they understand it and know why it's a good thing to have - it builds their confidence in their ability to interact with the energy saving measures in their house. May impact on other energy saving behaviours, eg. travel, etc. Long term benefits as well, if people understand the systems they have installed.